Frequently Asked Questions
Dumfries and Galloway Customer Service Centres: Frequently Asked Questions
As of 26 April 2021 we have reopened many of our Customer Service Centres for customer services, book browsing and borrowing, computer access, and printing.
Our opening days and times have changed and some sites will currently remain closed following national guidelines.
You are welcome to browse, borrow and return books at any branch.
During your visit
- You must wear a face covering (other than those with exemptions)
- You will be asked to provide your contact details on entering our venues to support the Scottish Government’s Test and Protect initiative.
- You will be asked to use hand sanitiser as you enter the building
- Please observe physical distancing and help protect yourself, other customers and staff.
What services are available?
| Books | You can return, browse and borrow books at any open site |
| Computers | You must pre book to use a computer in branch or by telephoning 01387 260196. Slots are for 45 minutes. No computing assistance is available. You will need your library card number. If you are not a member you can join online by clicking here before phoning |
| Printing | Printing is charged at 20p per A4 sheet, please bring the correct money, no change is available. |
| Photocopying | Photocopying is charged at 20p per Black&White A4, 40p per Coloured A4, please bring correct money as no change is available. |
| Dog waste bags | Subject to local availability |
| Parking Disks | Subject to local availability |
| New National Entitlement Card |
If you cannot apply online, please telephone 01387 260196 to make an appointment. |
| Blue Disabled Parking Badges |
You can apply for a Blue Badge online www.mygov.scot/apply-blue-badge/ Or you can come in during opening hours and collect a paper form. A member of staff will briefly discuss your application and the ID required. We will make an appointment for you to come back in with your completed application. |
| Join the library | You can join online by clicking here to use online resources or in a branch. |
| Taxi Cards | Please bring along your completed paperwork, form available to download from https://www.dumgal.gov.uk/article/15230/Taxicards, card payment preferred. |
| Waste Bags | Please bring along your letter. |
| Parking Permits | Please bring along your completed paperwork, form available to download from https://www.dumgal.gov.uk/article/15226/Residents-parking-permits or collect application from Ewart |
| Toilets | Disabled Toliets are open |
Services not currently available (these services are all under regular review)
| Local Studies and Archives | It is intended to reopen from 7 June 2021. |
| Local Newspapers | |
| Book Requests | Currently you cannot place requests. All pre lockdown requests have been cancelled. |
| Bookable Meeting/Activity Rooms | |
| Seating and Study Space | There are no seats or tables available for study. |
| Bookbug Sessions | We have regular Bookbug sessions on our Facebook Page @DumfriesandGallowayLibraries |
| Fishing Tickets | Please telephone 030 33 33 3000 |
Are eBook, eMagazine and eAudio Books still free and available to use?
Yes, click on the link for more details https://www.dumgal.gov.uk/article/17015/Digital-library
Why aren’t you reopening all libraries?
Current social distancing guidelines mean that some of our libraries are unable to reopen due to national guidance. The opening times, locations and safety guidance are being regularly reviewed.
Are the new hours permanent?
The opening times and locations are being regularly reviewed alongside national and local safety guidance.
Will books be quarantined?
Books will be quarantined for 72 hours before they are returned to the shelves for borrowing.
Will I be fined if I am late returning my books?
No, there have been no fines incurred during our closure. Fines will be waived until further notice.
Will I get reminder emails of book due dates or overdue letters?
There are no overdue letters or emails being sent out. You can check the due date and renew items on the library catalogue. https://dumgal.inforlib.uk/iguana/www.main.cls?surl=Catalogue
Can I renew books online?
Yes, you can check due dates and renew books by logging onto the library catalogue. https://dumgal.inforlib.uk/iguana/www.main.cls?surl=Catalogue